新手教學
Guide

產品保固範圍
沛能戒

PinealRing

保固期限
12個月
產品主題
本體(戒指)12個月
盒裝配件
傳輸線3個月
備註
*只針對智慧戒指產品盒內配件
*此保固期限不適用零售配件
*此產品無全球保固
充電盒

Charging Box

保固期限
12個月
產品主題
本體(充電盒)12個月
盒裝配件
備註
*只針對充電盒產品本身
*此保固期限不適用零售配件
*此產品無全球保固
Product Warranty Coverage
PinealRing
Warranty Period
12Months
Product theme
Body (ring) 12 months
Boxed accessories
Transmission line 3 months
Remarks
*Only for accessories in the smart ring box
*This warranty does not apply to retail accessories
*This product does not have a global warranty
Charging Box
Warranty Period
12Months
Product theme
Main unit (charging box) 12 months
Boxed accessories
None
Remarks
*For the charging box only
*This warranty does not apply to retail accessories
*This product does not have a global warranty
會員專屬   產品註冊
Member-only
product registration
保固申請流程
持新版保固卡
登入/註冊沛能戒會員
填寫個人相關資訊
上傳發票&保固卡照片
(請確實上傳以免影響保固權益)
通過審核後即成功完成保固註冊
(審核約需七個工作日,請留意電子郵件通知審核結果)
Warranty
application process
With the new warranty card
Login/Register
as a Primax member
Fill in personal information
Upload photos of invoices
and warranty cards
((Please upload carefully
to avoid affecting warranty rights)
After passing the review,
the warranty registration is successfully completed
(The review process will take approximately
seven working days. Please pay attention to the email notification of the review results.)
產品保固範圍服務條款

一、保固範圍

保固期間:本產品自購買日起十二個月內(以發票或購買證明所載日期為準)。於保固期間內,如經本公司或其授權服務中心判定為產品本身瑕疵,得享有免費維修或更換服務。維修或更換後之產品,其保固期間依《消費者保護法》及相關法令規定辦理。 保固內容:本保固僅適用於正常使用情況下,因零組件或製造瑕疵導致功能異常或無法正常操作之情形。本公司得依實際情況提供維修或以同等零件進行更換,並確保產品於保固期內維持合理之使用功能。

二、不在保固範圍之情形

人為因素造成之損壞:因敲擊、摔落、撞擊、擠壓、擅自拆卸或其他不當使用所致;因受潮、進水、高溫曝曬、接觸化學藥劑或異常環境所造成之損壞。 未依操作規範使用:使用方式未依產品說明書或官方指引,導致產品故障或異常;將產品使用於非設計用途(如強制改裝、非穿戴式用途)。 未經授權之維修或改裝:經非本公司或授權維修中心人員拆解、維修或更換零件;擅自修改產品硬體、韌體或軟體設定。 自然耗損與外觀因素:電池容量隨使用時間衰減屬正常現象,不在保固範圍;戒指表面之鍍層磨耗、刮痕、髒污等正常使用下之外觀耗損。 其他排除情形:無法提供有效購買憑證,或產品序號遭塗改、毀損;因天災、不可抗力(如地震、水災、火災、雷擊)所造成之損害。

三、維修注意事項

消費者應先透過官方客服系統或授權維修中心提出申請,並提供購買憑證及產品序號,以利判定保固資格。 產品寄送維修時,應妥善包裝,以避免運送途中損壞。若因包裝不當造成額外損壞,本公司不負責任。 消費者於送修前,應自行備份產品內部之使用資料(如應用程式設定、感測紀錄等),維修過程可能導致資料遺失,本公司不負保留或復原責任。 維修所更換之零件,歸本公司所有;更換後之產品或零件,將依原保固期間或新零件保固規範辦理。 非保固範圍之維修,將於檢測後提供維修報價,並須經消費者同意後方行修復。

四、配件保固範圍

本產品隨附之配件(如充電盒、充電線),其保固期間為自購買日起算三個月,僅限於正常使用下功能故障。
配件如屬消耗性零件(如 USB 充電線),僅保證出貨時功能正常,超過保固期後恕不免費維修或更換。 因人為因素或不當使用導致之配件損壞,不在保固範圍內。

五、準據法與爭議處理

本保固條款之解釋與適用,以中華民國法律為準據法。 因本條款所生爭議,雙方應以協商為優先處理;如協商不成,應以本公司所在地之法院為第一審管轄法院。
Product Warranty Coverage
and Service Terms

1.Warranty Scope

Warranty Period: This product is warranted for twelve months from the date of purchase (based on the date on the invoice or proof of purchase). During the warranty period, if the product is determined to be defective by our company or its authorized service center, we will provide free repair or replacement service.
The warranty period for repaired or replaced products will be governed by the Consumer Protection Act and related laws and regulations. Warranty Details: This warranty applies only to malfunctions or failures to operate normally due to component or manufacturing defects. Our company may, as appropriate, provide repairs or replacement with equivalent parts to ensure that the product maintains reasonable functionality during the warranty period.

2.Circumstances not covered by the warranty

Human-caused damage: damage caused by knocks, drops, impacts, squeezing, unauthorized disassembly, or other improper use; damage caused by moisture, water, high temperature exposure, contact with chemicals, or abnormal environments. Unintentional use: failure to follow the product manual or official guidelines, resulting in product failure or malfunction; use of the product for purposes other than those for which it was designed (e.g., forced modification, non-wearable use). Unauthorized repair or modification: disassembly, repair, or replacement of parts by anyone other than our company or an authorized repair center; or unauthorized modification of the product's hardware, firmware, or software settings. Natural wear and tear and cosmetic factors: Battery capacity loss over time is normal and is not covered by the warranty.
Wear, scratches, and dirt on the ring's surface are common cosmetic damage caused by normal use. Other exclusions include: failure to provide a valid purchase receipt, or if the serial number has been defaced or damaged; and damage caused by natural disasters or force majeure (such as earthquakes, floods, fires, and lightning strikes).

3.Maintenance Notes

Consumers should first apply through the official customer service system or an authorized repair center and provide their receipt of purchase and product serial number to determine warranty eligibility. Products sent for repair must be properly packaged to prevent damage during transit.
The company is not responsible for any additional damage caused by improper packaging. Before sending the product for repair, consumers should back up their own internal product data (such as application settings, sensor records, etc.).
The repair process may result in data loss, and the company is not responsible for retaining or restoring it. Parts replaced during repairs become the property of the company; the replaced product or part will be covered by the original warranty period or the warranty of the new part. For repairs not covered by the warranty, a repair quote will be provided after inspection and the consumer's approval is required before repairs are performed.

4.Accessories warranty coverage

The warranty period for accessories included with this product (such as charging box and charging cable) is three months from the date of purchase, and is limited to functional failures under normal use.
Consumable accessories (such as USB charging cables) are only guaranteed to be functional upon shipment. We will not provide free repairs or replacements after the warranty period. Accessories damaged by human error or improper use are not covered by the warranty.

5.Governing Law and Dispute Settlement

The interpretation and application of this warranty shall be governed by the laws of the Republic of China. Any disputes arising from these terms shall be resolved through negotiation. If negotiation fails, the court where our company is located shall be the first instance of jurisdiction.
Copyright © 2025 Yunkang (TAIWAN) 雲康世紀版權所有 
地址:台中市西區英才路530號35樓  
電話:(04)2475-5500 傳真:(04)2475-7700